SHIPPING & RETURNS
Free shipping to Spain and Portugal.
Delivery time is 2 to 5 business days for national orders and 4 to 10 business days for international orders.
For all other territories, please email us at info@macanaya.com and we will provide further information.
For exchanges or returns, the customer must send us an email including:
-
Order number and date.
-
Customer’s full name.
-
Contact phone number.
-
Specific item to be returned (in orders containing several items).
-
Reason for the return — we appreciate you letting us know.
-
Option chosen: refund or exchange for another item. If choosing an exchange, please indicate the new item selected.
Within 24–48 business hours, MAC ANAYA will contact you to approve the request. Personalized items cannot be exchanged or returned.
Returned items must be delivered in perfect condition, without signs of use or handling, and with their original packaging and box in perfect condition. Until MAC ANAYA receives the item, the customer is responsible for it.
The shipping costs for exchanges or returns must be covered by the customer.
The customer has 15 calendar days from the delivery date to request an exchange or return. We will not accept exchanges or returns outside this period.
ITEM EXCHANGE OR REFUND
If the customer chooses a refund, it will be processed within 14 calendar days after we receive the returned item and verify that everything is correct. The refund will be made using the same payment method used for the purchase.
If the returned item does not arrive in perfect and identical condition as it was sent, the exchange or return will not be accepted and MAC ANAYA will not issue a refund. Instead, we will notify the customer by email.
If the customer chooses an exchange for another item, we will send the replacement as soon as possible, within a maximum period of two weeks.
If the return is due to a defect in the item, we will send a new one in perfect condition as soon as possible, within a maximum of two weeks, and we will cover all shipping costs.